Refund and Returns Policy

Welcome to Relaks Media! We strive to provide high-quality services and content. This Refund and Returns Policy outlines the terms under which you may request a refund or return. By using our services, you agree to this policy.

1. General Policy

All transactions made on Relaks Media are subject to this Refund and Returns Policy. Our goal is to ensure you are satisfied with our services. If you experience any issues, please contact us as soon as possible.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • Technical Issues: If you encounter persistent technical issues that prevent you from accessing or using our services, and we are unable to resolve the issue within a reasonable time.
  • Service Not as Described: If the services you received are significantly different from what was described at the time of purchase.
  • Account or Subscription Issues: If there are issues with your account or subscription that we are unable to resolve to your satisfaction.

Refunds are not granted under the following circumstances:

  • Change of Mind: If you simply change your mind about using our services.
  • User Error: If issues arise due to user error or misuse of our services.
  • Content Availability: Refunds will not be issued if content becomes unavailable due to licensing changes or other factors beyond our control.

3. Requesting a Refund

To request a refund, please follow these steps:

  1. Contact Us: Send an email to app@relaksmedia.net with the subject line “Refund Request.”
  2. Provide Details: Include your account information, the service or content in question, and a detailed description of the issue.
  3. Review Process: We will review your request and respond within \ 10 business days. If your request is approved, we will process the refund to your original payment method.

4. Processing Time

Once a refund request is approved, please allow 7-10 business days for the funds to be credited back to your account. The exact processing time may vary depending on your financial institution.

5. Returns Policy

Due to the nature of digital content and services, we do not offer physical returns. All sales are final except as outlined in this policy.

6. Account and Subscription Management

If you need to manage or cancel your subscription, please visit your account settings on our platform or contact our support team. We do not provide refunds for partial months or unused services.

7. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective upon posting the revised policy on our website. Your continued use of our services constitutes acceptance of the updated policy.

8. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact us:

  • Email: app@relaksmedia.net
  • Phone: +447852473473
  • Mailing Address: app@relaksmedia.net